Al-Basem continues its efforts in order to provide more high-quality services to satisfy its customers, and in order to facilitate communication, we will use all personal information we collect (a) on this website, (b) at Al-Basem fairs, and (c) through other channels described below in a confidential and professional manner.
Al-Basem respects your privacy concerns, understands that you care about how your information is used and shared, and we appreciate your trust that we will do so carefully and wisely.
When do we collect your personal information?
We wish to send you information about our products, services, offers and promotions, but we will only do so with your consent to obtain such information. You can tell us that you would like to receive this information either at the fair or via the website.
We will also use your personal information when you purchase services or products. The purpose is for us to be able to complete your purchase order.
Please remember that you allow us to use your personal information when you use our Wi-Fi internet connection within the gallery, website or mobile application.
What personal information do you provide to us?
You may provide us with:
Name, address, date of birth, billing address, shipping address, financial information including credit, debit card or other payment information you provide when filling out forms on our website, or in your correspondence with us by phone or email, the history of your purchases of Bassem products and services and any information you decide to share with us.
What personal information do we provide to third parties?
We may provide your personal information to trusted service partners in order to provide services to you. For example, for marketing, financing, checkout, delivery and other services inside or outside the fair.
To combat fraud or other criminal activity and to ensure the accuracy of your information, we may provide the information we have about you to other companies, retailers, financial institutions or other organizations specialized in combating fraud and crime. We are sometimes required to disclose information we have about clients to law enforcement agencies where there is an allegation of suspected criminal activity.
We may also purchase services and data from agencies to confirm the contact details and personal information you have provided to us.
We will take care to make sure that your personal information is protected when it is sent outside of Assem. We take care to ensure that our service partners consider the security of your personal information.
What do we do with the personal information you provide to us?
We use the information you give us in several different ways:
Executing purchase and delivery orders
To carry out your request while ensuring the accuracy of the personal and financial information you provide. For this, we use trusted third-party payment systems to ensure the security of your payments and to ensure that your data is not used fraudulently. We use fraud analysis systems that ensure that real and accurate payment details are provided on behalf of any purchases. We may also use credit agencies to do this job for us.
In order to ensure that the products and services you purchase are delivered to the correct address. This includes working with trusted third parties outside Al Asem and sharing your personal information that you have provided with these parties. For example, your name, your delivery address, and delivery preferences you have given us such as when you would like to deliver your purchases during the day.
We may store or process the information you provide for a period of time to ensure that any claim of fraudulent use of identity can be properly investigated in the future.
In order to deal with product returns or potential claims of defective products or services, we need to collect and process your personal information. In order to combat fraud in connection with claims and returns, we may need to request certain personal information from you to complete your order.
To perform statistical analyzes
We collect your personal data to support a number of marketing, statistical and analytical activities all aimed at improving our Services, Products and Website. For example: We may use the information we collect from you to analyze how you shop and what you shop for. This allows us to provide you with a convenient browsing experience and ensures that we provide you with marketing materials appropriate to your needs and tastes. This information also allows us to offer you products and services during browsing that are appropriate according to the information we have about you.
From time to time we conduct activities to learn about your experience while shopping on the IKEA website and/or at the showroom. We want to understand what we are doing well and what we can improve. If you have contacted us via our social media sites, by phone or email, we will use the data you provided to respond.
In order not to keep personal information for longer periods than is necessary, we reserve the right to suspend your account if your personal account or IKEA owners account remains inactive for an extended period of time.
Where is your personal information stored?
We keep the personal information we collect about you in secure locations. Your personal information is protected from unauthorized access, disclosure, use, modification or destruction by any organization or individual.
No longer wish to contact you for marketing purposes?
If you do not wish to be contacted about our products and services, you can opt out by writing to us at firstname.lastname@example.org.